Welcome to EASTON Shop’s FAQ section. We’ve compiled answers to common questions about our premium archery products and services. Whether you’re a tournament competitor or hunting enthusiast, find the information you need below.
About EASTON Shop
Who is EASTON Shop’s target customer?
Our products cater to serious archers who demand precision equipment from top brands like Hoyt, Mathews, and our own EASTON line. Whether you’re preparing for competition or hunting adventures, we serve archers who appreciate quality craftsmanship in compound bows, carbon shafts, and protective gear.
What makes EASTON Shop different?
We combine archery expertise with meticulous service. From our specialized packaging to our curated selection of tournament-grade equipment, we treat your gear with the same respect you would when tuning for the perfect shot.
Product Questions
Do you carry left-handed compound bows?
Yes, we offer left-handed models across multiple brands including Hoyt, Mathews, and Bear compounds. Filter by “Left-Handed” in the Compound Bows category or contact our specialists at [email protected] for assistance.
How do I choose between carbon and aluminum shafts?
Our Carbon shafts (lighter, faster) suit competitive archers, while Aluminum (durable, consistent) often appeals to hunters. View detailed specs in each product description, or email our team with your draw weight and shooting style for personalized recommendations.
Are your arm guards and chest guards tournament-legal?
All protective gear in our Arm Guards & Chest Guards category meets major tournament regulations. Items with specific compliance certifications are noted in their descriptions.
Ordering & Payment
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with encryption.
Why was my card declined?
Common reasons include: incorrect CVV, insufficient funds, or your bank flagging an international transaction (we’re based in the UK). Contact your card issuer or try an alternative payment method. For persistent issues, email [email protected].
Can I modify my order after placing it?
Contact us immediately at [email protected] with your order number. We process orders quickly (1-2 days), but may intercept changes if caught early.
Shipping & Delivery
What are my shipping options?
Standard Shipping (£12.95): DHL/FedEx – 10-15 days after dispatch with tracking/insurance
Free Shipping (Orders >£50): EMS – 15-25 days after dispatch
Note: We cannot ship to Asia or certain remote locations.
Free Shipping (Orders >£50): EMS – 15-25 days after dispatch
Note: We cannot ship to Asia or certain remote locations.
Why does processing take 1-2 days?
Each order undergoes our precision process: specialist preparation, quality inspection (especially critical for compound bows and carbon components), and secure packaging with specialized materials.
My tournament is in 3 weeks—will my bow arrive in time?
Select Standard Shipping and email us immediately at [email protected] with your order number and event date. We’ll prioritize processing and provide expedited options if available.
Returns & Exchanges
What’s your return policy?
- 15-day window from delivery date
- Items must be unused in original packaging
- Contact us first at [email protected]
- Personalized/safety items may be non-returnable
My compound bow arrived damaged—what now?
Email photos to [email protected] within 48 hours of delivery. All standard shipments include insurance; we’ll arrange replacement/repair immediately.
Can I exchange fletchings for a different color?
Yes, if unopened and within the 15-day period. Contact us with your order details—we’ll guide you through our Precision Exchange Process.
Technical Support
How do I assemble my new compound bow?
Each bow ships with manufacturer instructions. For EASTON models, visit our Resources page for video tutorials. Still stuck? Email photos/videos to our tech team.
Why are my carbon shafts grouping inconsistently?
This may indicate spine mismatch or damage. Email details (bow model, draw weight, shaft specs) to [email protected]. We’ll troubleshoot or arrange inspection if needed.
Still have questions? Our archery specialists are ready to help at [email protected]. We typically respond within 2 business hours.